My Cart (0)

Oops! There is nothing in your cart, yet. Here's what you can do:

Close window

or

Explore services

Customer Experience Representative-Breach Services

Our client in the Call Centre industry is currently seeking Customer Experience Representatives to work from home on a temporary basis.

Employment Type: Contract
Rate: $30.00 per hr.
Location: Work from home
Must be proficient in Spanish or French

Job Summary:

The Customer Service Representative – Breach Services position will interact with the company’s consumers by addressing inquiries and resolving escalated issues related to consumers’ personal information being compromised.

Duties/Responsibilities:

  • Interacts with consumers via telephone to provide support and information on the personal data that was compromised.
  • Looks up caller information, validates consumer identity, and reviews mailed material with the consumer.
  • De-escalates calls by using customer services skills and active listening skills to calm callers.
  • Handles fluctuating call volumes up to 60 incoming calls per day, but may go periods without a call.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff via internal chat and through the Salesforce system.
  • Enters detailed notes into Salesforce.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Assists consumers in navigating to sign up for ID protection or credit monitoring services.
  • Performs other related duties as assigned

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software and navigate technology.
  • Ability to work independently.
  • Must display excellent phone and email etiquette
  • Ability to communicate in a pleasant and friendly manner
  • Must maintain strict confidence
  • Must be a team player
  • Must be Pro-active, have a good attitude, self-disciplined and self-motivated

Education and Experience:

  • 5 O’ Levels must include English Language
  • 1 to 2 years customer service experience
  • Must be proficient in Spanish or French
  • Must be proficient in MS Office and MS Outlook
  • Must have excellent time management skills

Requirements:

Physical

  • Prolonged periods sitting at a desk and working on a computer.

Technical

  • A laptop with window 10 or 11
  • A reliable high speed internet connection
  • A compatible head set wireless or USB
  • Apple computers or Chromebooks are not compatible

Job Ref: RM


Apply Now

Looking for your next career move?

We’re excited to help you find the right opportunity! Browse through our latest job listings, and if you have any questions or need guidance during your job search, don’t hesitate to reach out. Our team is here to assist you every step of the way.

Please select your country preference:

Request a callback

Request a callback to discuss the services that best fit your needs and goals.

"*" indicates required fields

Which service(s) are you interested in?*
Please indicate which service(s) you would like to know more about below:
This field is for validation purposes and should be left unchanged.

I found 94 items that matched your query "".