Our client in the Finance Sector is seeking to hire, on a temporary, a Member Service Representative (MSR) for their San Fernando, Couva and Arouca location.

Salary:$7,513.00

Job Purpose:

The Member Service Representative (MSR) I is required to have a high level of knowledge and understanding of all the products offered and available to members of the client. He/ she must also be very familiar with the client’s internal systems, policies and procedures. MSR I is responsible for his/her continuous development and must be able to respond to members’ queries and concerns in a professional manner.

Job Duties & Responsibilities:

• Accurately and efficiently process all transactions, deposits/payments to members’ accounts, updating and receipting of said
• Attend to member queries from inception of query to feedback and correction relative to MSR transactions to ensure member
• Preparation of authorization for payroll deduction
• Preparation of Internal Standing Orders, Bank Standing Orders and Salary Deduction
• Processing of ACH payments to members’ bank
• Assist with signing up member for CUNA, Sagicor and JMMB Products.
• Verifying and updating member information on Cruisenet
• Balancing of cash on a daily basis and handing over in a timely
• Preparation of member cheques, withdrawals and standing
• Assist with disbursing of member cheques and
• Cross Sell of products and
• Ensure the lobby is kept in a clean and neat condition; also provide reading materials for members and / or
• Timely submission of cash / receipts to Verification
• Maintain 100% document security e. all documents must be safely secured together with cash, keys and stamp.
• Establish and maintain harmonious relationships with
• Ensuring that the Credit Union’s external image is favourable and that any adverse developments are quickly reported to
• Working with all other departments to ensure the Credit Union’s goals are
• Participate in projects and follow through on assignments related to business growth and member service initiative as required by the
• Any other related duties as assigned/required by the

Education and Experience:

• Possession of a GCE / CXC Ordinary Level Certificate of passes in five (5) subjects inclusive of English language and
• Any other equivalent qualifications and/or
• At least one (1) years’ work experience in a similar field in a similar

Key Competencies:

• Ability to manage work to meet deadlines
• Demonstrates maturity, confidence and patience
• Possesses strong reporting, interpersonal, communication and organisational skills
• Speaking — Talking to others to convey information
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate

Special Abilities and Aptitudes:

• Excellent communication/ interpersonal
• Strong negotiation skills
• Meticulous

Job Ref: RM