Outside Sales Representative

JOB SUMMARY:

The position will play a key role in pursuing opportunities with our existing customer base as well as seeking to expand the company’s customer base of the Guyana office. The Sales Representative assists the Office Manager and Team Leader Utility and Industrial Caribbean Region to meet and exceed Sales targets for the country while ensuring the maintenance of quality customer care and support. The position is also responsible for business development within the company, with an aim of increasing customer acquisition and achieving revenue growth targets through competitive and innovative approaches. The position reports to the Managing Director and supports the operations of the other Directors in the Company.

MAIN RESPONSIBILITIES:

RESPONSIBILITES:

Sales oversight:

· Using various sales methods (customer visits, cold calling, presentations, etc) to promote the Company’s portfolio of electrical products

· Evaluate customers’ needs and build productive long-lasting relationships

· Meet personal and team objectives

· Generate or follow through sales leads

· Achieve growth and hit sales targets

· Attend meetings, sales events and trainings to keep abreast of the latest developments

· Report and provide feedback to management

· Maintain and expand client database within your assigned territory

· Identify emerging markets and market shifts while being fully aware of new products and competition status

· Attend site visits for projects

· General promotional activities

· Assist in Business Development within Guyana

· Assist in Preparation of quotations and proposals

KEY PERFORMANCE INDICATORS:

a) To satisfy customer expectations and achieve excellence by providing a high quality, safe and environmentally friendly service.

Metrics

i) Customer Satisfaction Score – Rate quality of customer service interaction

ii) Net Promoter Score (NPS) measures customer loyalty and willingness to recommend service to others

b) To provide timely delivery of services every time

Metrics

i) Average handle time

ii) Average reply time

iii) Follow ups on customer requests

c) Build credibility and a reputation for trustworthiness

Metrics

i) Life time customer value

ii) Sentiment analysis

v) Customer satisfaction surveys

vi) Brand recognition

Academic Qualifications and Experience:
• Diploma in Business Management, Business Administration or a related field or any equivalent combination of training and experience
• EEET or any other similar electrical diploma will be an asset.
• Minimum of 3 – 6 years relevant sales experience in a similar capacity
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Certification and experience in Project or Time Management is considered an asset
• Proficient in the use of Microsoft Office Suite and MicroPay
• Possession of own vehicle will be an asset.

BEHAVIOURAL AND TECHNICAL COMPETENCIES:

Knowledge, Behaviors, Skills & Abilities:

· Business acumen: Keenness and quickness in understanding and dealing with business and operational situations in a manner that is likely to lead to a good outcome

· Project and Time Management Skills: Strong coordination, planning and execution skills to ensure ideas and resources are used to achieve goals by evaluating proposed actions and timelines against organizational mission and values. Integrates the current plan with other plans as needed to achieve the overall mission.

· Communication: Strong oral and written communication, presentation & project management skills. Should also possess sound interpersonal and networking skills.

· Adaptability & Flexibility: Adapts to changing business needs, conditions, and work responsibilities. Copes well and helps others deal with the ongoing demands of change; acknowledges and shows others the benefits of change.

· Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables. Encourages team unity through sharing information or expertise, working together to solve problems and putting team success first. Commitment to working with shared leadership and in cross-functional teams and demonstrates energy and drive.

· Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks. Performs tasks with care; is thorough.

· Ethics & Integrity: Consistent honesty and professionalism in all interactions. Respect and maintain confidentiality. Maintains honesty and truth in all dealings and avoids situations and actions considered inappropriate or that present a conflict of interest.

· Accountability & Dependability: Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

· Results Focused: Display a positive attitude and personal commitment that stimulate innovative thinking to get the results needed.

· Problem Solving: Resolves difficult or complicated challenges. Shows insight into the root-causes of problems. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each.

REF K.H