Store Supervisor

Job Summary
This job contributes to Company success by assisting the Store Manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Company Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Company’s guiding principles.

Job Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of the Company.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to the Store Manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the Store Manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties, as assigned.
• Follows Company operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
• Follows up with Baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the Store Manager to find new, creative and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Job Requirements

• Minimum of 5 CXC Passes or equivalent
• Minimum of 3 years Customer service experience in a retail or restaurant environment
• Proficient in Microsoft Office Suite
• Post secondary school qualification in Hospitality and Business/HR Management would be an asset.

Job Knowledge, Skills and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Core Competencies

Customer Focus

• Delivers legendary service that meets and exceeds all customers’ expectations

Ethics and Integrity

• Adheres to Company values, beliefs and principles during good and bad times

Composure

• Remains calm, maintains perspective and responds in a professional manner when faced with tough situations

Personal Learning

• Takes personal responsibility for the continuous learning of new knowledge, skills and experiences

Dealing with Ambiguity

• Able to successfully function during times of uncertainty and changing priorities

Decision-Making

• Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment

Interpersonal Savvy

• Builds effective relationships with all people; up, down and sideways, inside and outside of Company

Results Oriented

• Gets results and achieves goals

Interested candidates can submit their resume to ctfagundes@eaastaff.com with the subject line – “Store Supervisor”.